JOB SUMMARY: Commercial Claims Manager
Travel is required from location to location as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Client Claims Advocacy and Oversight
- Stay current on legal, regulatory, and market developments that impact claims and risk management operations and timely resolution of claims across all lines (property, casualty, auto, workers’ comp, professional liability, etc.)
- Liaise with carriers, adjusters, and legal counsel to ensure claim handling aligns with client interests
Risk Assessment and Advisory Services
- Conduct risk assessments and loss analyses for client accounts to identify exposures and recommend risk control or coverage solutions.
- Partner with producers and account managers to develop tailored risk management strategies for key clients.
Insurance Program and Carrier Coordination
- Collaborate with insurance carriers on policy terms, claims handling procedures, and renewal negotiations.
- Provide input to account teams to improve coverage language or limits based on claim outcomes and emerging risks.
Data Analytics and Reporting
- Maintain claims databases, analyze loss trends, and prepare stewardship reports and dashboards for clients and leadership.
- Use data insights to drive renewal strategies and demonstrate the value of proactive risk management.
Process Improvement and Training
- Develop internal best practices, workflows, and staff training to enhance claim handling efficiency and client communication.
- Stay current on legal, regulatory, and market developments that impact claims and risk management operations.
Qualifications:
- Ability to travel occasionally for large claims and occasional loss control meetings
- Credentials are preferred but not required: CIC, AIC, CRM
- Prior Loss Control or Claims Experience required 7+ years
Claims and Coverage Expertise
- Deep understanding of commercial insurance lines, policy language, and claims processes; ability to interpret coverage and advocate effectively for clients.
Client Relationship Management
- Exceptional interpersonal and communication skills to build trust and maintain long-term relationships with clients, carriers, and internal teams.
Analytical and Strategic Thinking
- Skilled in analyzing claims data and loss trends to identify patterns, forecast risks, and develop actionable recommendations.
Negotiation and Advocacy
- Strong negotiation skills to achieve favorable claim outcomes and influence carrier decisions on behalf of clients.
Organizational and Leadership Abilities
- Excellent time management, prioritization, and team leadership skills to manage multiple client accounts, deadlines, and stakeholders simultaneously.
I am Jennifer Thompson and I look forward to having a conversation with you about your aspirations for a future career. Please contact me at (605) 610-3041 to have a conversation about this exciting career advancement opportunity and send your resume!
Jennifer Thompson
Senior Director - Insurance Division
gpac
(605) 610-3041
Jennifer.thompson@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
