Job Description

Customer Service Manager - Waste and Recycling Industry

Salary: $75,000 - $90,000 per year + annual performance bonus 

Full-Time | Permanent

About the Role

A growing waste and recycling services provider in the Pacific Northwest is seeking an experienced Customer Service Manager to lead a high-performing customer support team. This role is responsible for driving service excellence, managing daily customer operations, and ensuring customer satisfaction across residential, commercial, and industrial accounts.

Key Responsibilities

• Manage and develop a team of Customer Service Representatives
• Monitor service levels, KPIs, and customer satisfaction metrics
• Handle escalated customer concerns and resolve complex issues
• Collaborate with operations, dispatch, and sales teams
• Identify process improvements to enhance customer experience
• Support employee training, coaching, and performance management
• Ensure compliance with company policies and industry regulations

Requirements

• 3+ years of customer service leadership experience
• Strong team management and coaching skills
• Excellent communication and problem-solving abilities
• Experience with CRM systems and call center metrics preferred
• Waste, recycling, or environmental services experience is preferred

Benefits

• Competitive salary and bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and career advancement opportunities

For further consideration, please send your resume to sydnie.cross@gogpac.com.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.