Position Title: Intake Department Manager – Personal Injury Law Firm
Location: Providence, RI
Employment Type: Full-Time
About the Role:
A growing and well-respected personal injury law firm in Providence is seeking an experienced Intake Department Manager to lead and oversee the firm’s intake team. The ideal candidate is organized, proactive, and thrives in a fast-paced, client-focused environment.
Responsibilities:
Manage and train intake specialists to ensure exceptional client service and efficiency
Oversee daily operations of the intake department, including call handling, case screening, and client onboarding
Develop and implement processes to improve conversion rates and client experience
Monitor department metrics and report performance to firm leadership
Ensure timely follow-up with potential clients and maintain quality control over all communications
Collaborate with attorneys and case managers to ensure smooth case handoffs
Qualifications:
3+ years of experience in a legal intake or case management role (personal injury preferred)
Prior supervisory or management experience required
Strong communication, leadership, and organizational skills
Ability to motivate a team and maintain high performance standards
Proficiency with legal software and CRM/intake systems
Benefits:
Competitive salary and performance-based bonuses
Comprehensive health benefits package
Paid time off and holidays
Supportive team culture and growth opportunities
Please contact sierra.ragland@gogpac.com for more information.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
