Position Title: Shop Foreman
Location: Southwestern Minnesota
Employee Status: Full Time, Permanent
Purpose: The Shop Foreman oversees daily operations of the service department, ensuring efficient workflow and high-quality service. Here are the key responsibilities for this position:
Responsibilities:
- Hands on troubleshooting and repair of farm equipment 50% of the time. Remaining time providing technical guidance and quality control to shop technicians.
- Check in with technicians at least twice a day for status updates, answer questions, or provide additional resources.
- Train Service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
- Complete final inspection of work performed to ensure quality of service.
- Backup to Service Writer as point of contact for customer service-related inquiries.
- Address and resolve customer complaints and issues promptly.
- Control non-productive time, breaks, vacations, sick leave, and personal leave.
- Continually monitor and evaluate the performance of service staff and provide feedback and training as needed.
- Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
- Monitors performance metrics monthly to assure achievement of departmental goals.
- Control Service Department expenses while maintaining quality services for customers.
- Work with area schools to provide service internship opportunities and develop new talent.
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Requirements:
- Minimum of 5 years of experience in the repair of agricultural equipment, trucking, heavy equipment, or diesel engines.
- Proven ability to lead, motivate, supervisor, and coach a team of technicians.
- Experience working with brands such as Agco, Challenger, Gleaner, Massey Ferguson, Versatile, John Deere, Case IH or Cummins is beneficial.
- Strong understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.
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- Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
- Excellent customer service skills.
- Ability to work extended hours as needed.
- Valid driver’s licenses with verifiable safe driving history.
- Excellent interpersonal and verbal communication skills.
- High attention to detail.
- Appreciation for quality control and efficiency.
- Your own tool set is required.
Apply today or email your resume directly to Cheryl Williams at cheryl.williams@gogpac.com or call 605.646.1707.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
