Position: Customer Service / Permit Coordinator
Employment Type: Full-Time, M–F, 8 AM – 5 PM
About the Role: We are seeking a reliable and detail-oriented Customer Service / Permit Coordinator to join a high-end residential construction team. This role is critical for ensuring smooth operations, coordinating permits, and managing client and subcontractor communications. The ideal candidate is a quick learner, self-motivated, and has excellent people skills.
Responsibilities:
Manage incoming warranty requests and coordinate service calls with field teams and homeowners.
Assist with building permits and communicate with local municipalities to secure approvals for new construction.
Support sales, owners, and designers with change order requests.
Maintain accurate records, follow-up on outstanding items, and ensure excellent client communication.
Collaborate with subcontractors and internal teams to resolve issues efficiently.
Qualifications:
1–3 years of experience; stable work history preferred.
Custom home or construction experience is a plus, but not required.
Understanding of construction terminology; permit experience preferred.
Quick learner with strong problem-solving skills.
Honest, reliable, and highly organized.
Strong interpersonal skills; able to manage sensitive situations with professionalism.
Proficiency in Microsoft Word and Excel; Buildertrend or QuickBooks experience is a bonus.
Local candidates preferred.
Perks & Benefits:
Opportunity for career growth and higher-level roles based on performance.
Health coverage, 401k, life insurance, paid vacation.
Year-end performance bonuses.
Ideal Candidate: A self-starter who can work independently, take initiative, and handle sensitive client interactions with empathy and professionalism.
Apply now and send your rusume to melissa.strater@gogpac.com
Melissa Strater will contact all qualified individuals for a fully confidential conversation.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
