Field Service Technician in Arnold

Job Description

Field Service Technician

We are seeking a skilled and customer-focused Field Service Technician to provide top-tier technical support and service for our equipment and customers. This role is responsible for field service operations, problem-solving, customer training, and ensuring equipment performs to the highest standard.

Key Responsibilities:

• Serve as the primary liaison for channel partners, end users, and field technicians.
• Install or supervise installation of equipment at customer sites.
• Train customers on operation, service, and maintenance of equipment.
• Troubleshoot and resolve technical issues with authority to implement solutions.
• Support root cause analysis and corrective actions related to manufacturing and product development.
• Assist the Technical Call Center with issue escalation and technician training.
• Analyze service data and deliver reports on recurring issues (hotspot reports).
• Travel up to 40% (with peak periods exceeding this) to support urgent service needs.

Additional Duties:

• Support field testing, product validation, and new product launches.
• Train service networks on new products and service programs.
• Collaborate with technical publications and global support teams.
• Provide feedback on customer satisfaction and product performance.

Qualifications:

• Associate’s degree or higher preferred.
• 5+ years of relevant field service experience preferred.
• Strong technical, communication, and customer service skills.
• Ability to travel extensively and adapt to dynamic field conditions.

Join our team and play a critical role in delivering exceptional service and technical support to our valued customers.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. Must be eligible to work the U.S. without restrictions. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to dan.poel@gogpac.com

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.