Operations Supervisor – Hauling (Waste & Recycling)
Our client is seeking a hands-on leader to supervise daily waste and recycling collection operations for commercial, residential, and roll-off customers. This role drives route execution, safety, service quality, and team performance in a fast-paced, field-centric environment. (Reports to the Operations Manager.)
What You’ll Do
- Lead frontline teams of drivers, helpers, and dispatch/scale/clerical staff; set expectations at start-of-shift huddles and conduct ride-alongs.
- Execute daily routes for efficiency and service: monitor GPS/telematics, adjust dispatch, resolve service exceptions, and ensure route completion.
- Champion safety: run toolbox talks, enforce PPE/DVIR, conduct incident/near-miss investigations, and coach safe work practices and DOT compliance.
- Ensure regulatory compliance (DOT/OSHA and local environmental rules): logs, DVIRs, weight tickets, and facility procedures.
- Coach, train, and develop employees; document performance, administer corrective action, and recognize top performance.
- Manage day-to-day labor and timekeeping: approve timecards, control OT, coordinate vacation/coverage, and support workforce planning.
- Handle customer escalations: partner with CSR/dispatch to resolve missed pickups, contamination, blocked access, and service changes.
- Support equipment readiness: coordinate with Fleet on PMs, red tags, road calls, and shop priorities; reduce downtime and swaps.
- Track KPIs and report results: on-time starts, route completion %, missed stops, safety metrics, OT %, and service quality.
- Assist the Operations Manager with new-hire onboarding, skills training, vendor coordination, inventory of containers/carts, and continuous improvement projects.
What We’re Looking For
- 2–5+ years of frontline leadership in waste/recycling, transportation, logistics, or related field; union experience a plus.
- Working knowledge of safety programs, DOT compliance, and environmental practices.
- Proven coaching and accountability skills; comfortable giving ride-along feedback and conducting investigations.
- Strong problem-solving and communication skills; calm under pressure with real-time decision making.
- Tech-savvy with routing/telematics/timekeeping tools (e.g., Routeware, Samsara, Geotab, Dispatch, TMW, etc.).
- CDL (A/B) preferred or willingness to obtain; ability to work early mornings, occasional weekends/holidays, and respond to emergencies.
Why Apply
- Lead a frontline team and see your results daily.
- Build culture, improve routes, and elevate safety and service quality.
- Competitive compensation and benefits with growth path to Operations Manager.
Apply: Qualified candidates can apply now or confidentially send a resume to Cheryl Williams at cheryl.williams@gogpac.com.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
