Bank Operations Manager
Position Summary
A local Louisiana bank is searching for an Operations Manager. The Operations Manager is responsible for overseeing the daily operations of the bank, ensuring efficient processes, regulatory compliance, customer service standards, and operational risk management. This role manages deposit operations, loan operations, branch operations support, and operational staff while working closely with executive management to improve systems, procedures, and overall bank efficiency.
Key Responsibilities
Operations Management
- Oversee daily bank operations, including deposit operations, loan operations, wire transfers, ACH, and customer service support functions
- Ensure operational procedures are efficient, accurate, and compliant with bank policies and regulations
- Monitor workflow to ensure timely processing of transactions and customer requests
- Develop and implement operational policies and procedures
- Identify opportunities to improve efficiency, automation, and cost savings
Compliance & Risk
- Ensure compliance with banking regulations, internal policies, and audit requirements
- Work closely with Compliance, Risk, and Internal Audit teams
- Monitor operational risk and implement controls to reduce errors and losses
- Assist with internal and external audits and regulatory exams
Leadership & Staff Management
- Supervise and manage operations staff, including deposit operations, loan operations, and support personnel
- Train, mentor, and develop operations employees
- Conduct performance reviews and set department goals
- Assist in hiring and staffing decisions
Systems & Technology
- Work with core processing systems and banking software
- Assist with system upgrades, conversions, and new product implementations
- Ensure operational systems are functioning efficiently
- Help implement automation and digital banking improvements
Reporting & Administration
- Prepare operational reports for executive management
- Monitor department budgets and expenses
- Track operational metrics such as efficiency, errors, and processing times
- Support strategic initiatives and bank growth plans
Qualifications
- Bachelor’s degree in Business, Finance, Accounting, or related field preferred
- 5+ years of banking experience
- 3+ years of banking operations experience or management experience
- Strong knowledge of deposit operations, loan operations, and bank procedures
- Knowledge of banking regulations and compliance requirements
- Experience with core banking systems (FIS, Jack Henry, Fiserv, etc.) preferred
- Strong leadership, organizational, and communication skills
Preferred Skills
- Core system knowledge
- Process improvement and workflow management
- Audit and compliance knowledge
- Strong Excel and reporting skills
- Ability to manage multiple departments and priorities
- Leadership and team development
Oversees:
- Deposit Operations
- Loan Operations
- Wire/ACH Department
- Customer Service/Support
- Branch Operations Support
Qualified applicants may apply directly or email a resume to: wendy.hicks@gogpac.com or call 605-403-5157
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
