The Dispatcher is responsible for coordinating daily waste collection and recycling routes to ensure efficient, timely, and cost-effective service delivery. This role acts as the communication hub between drivers, customers, and operations teams, making real-time decisions to resolve service issues, optimize routes, and maintain productivity across the fleet.
Key Responsibilities Route Coordination & Scheduling
- Assign and dispatch daily routes for residential, commercial, and roll-off drivers
- Monitor route progress throughout the day using GPS and routing systems
- Adjust routes in real time due to delays, breakdowns, weather, or service issues
- Ensure all scheduled pickups are completed efficiently and on time
Driver Communication & Support
- Serve as primary point of contact for drivers during routes
- Provide directions, service updates, and troubleshooting support
- Handle missed stops, overloaded containers, and customer service requests
- Coordinate replacement trucks or drivers when needed
Operations Coordination
- Work closely with operations managers, supervisors, and customer service teams
- Communicate service changes such as new starts, cancellations, or container swaps
- Ensure proper documentation of route exceptions and service issues
Data & System Management
- Use dispatch and route optimization systems to track fleet performance
- Enter updates into routing software and maintain accurate service records
- Analyze route efficiency and recommend improvements
Problem Solving & Issue Resolution
- Respond quickly to service disruptions (traffic, equipment failure, missed pickups)
- Resolve customer complaints related to service timing or completion
- Escalate complex operational issues to management when necessary
Required Qualifications
- High school diploma required; associate degree preferred
- 1–3 years of dispatch, logistics, transportation, or operations experience
- Strong multitasking and real-time decision-making skills
- Excellent communication and problem-solving abilities
- Ability to work in a fast-paced, high-pressure environment
Preferred Experience (Waste Industry)
- Experience with waste, recycling, or transportation logistics
- Familiarity with route-based service operations (front-load, roll-off, residential)
- Knowledge of dispatch systems (e.g., routing software, GPS fleet tracking tools)
- Understanding of driver workflows and CDL operations
Tools & Systems
- Route optimization and dispatch software (e.g., AMCS, Routeware, RTA, Fleetmatics)
- GPS fleet tracking systems
- Microsoft Excel / reporting tools
- Customer service and ticketing systems
Work Environment
- Office-based role in a fast-paced operations center
- Constant communication with drivers in the field
- High-volume, time-sensitive environment (especially mornings and mid-day peaks)
- Occasional overtime depending on operational demands
If interested in this role, apply and send resume to josiah.woodman@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
