West Kansas City Metro | Full-Time
A commercial mechanical contractor in the West Kansas City Metro is hiring an HVAC Service Dispatcher to join its existing service team.
This person will help coordinate the daily workload for approximately 30 field technicians across commercial and industrial service work. The role is a mix of scheduling, prioritizing calls, adjusting technician assignments throughout the day, and keeping communication moving between the field, customers, and service leadership.
The service schedule can change quickly depending on emergency calls, technician availability, job duration, customer needs, and location. This person will help manage that moving schedule and make sure work is assigned appropriately throughout the day.
You’ll be working alongside an established service and dispatch team rather than managing the entire operation on your own.
Schedule and dispatch HVAC service technicians throughout the Kansas City metro
Manage daily service calls, preventative maintenance work, and emergency requests
Assign and adjust calls based on technician availability, location, skill set, and urgency
Monitor the schedule throughout the day and make changes as jobs run long, priorities shift, or new calls come in
Stay in communication with field technicians regarding schedules, job status, and upcoming work
Coordinate with service leadership on technician workload and customer priorities
Communicate scheduling information and updates with customers
Create and maintain accurate service call and work-order information
Help keep technician travel, downtime, and scheduling gaps to a minimum
Previous experience in dispatch, service coordination, field-service scheduling, or a similar role
Experience coordinating multiple technicians, crews, or service calls at the same time
Strong organization and ability to manage changing priorities
Comfortable making decisions and adjusting schedules throughout the day
Clear communication with both field employees and customers
Experience with service-management, dispatch, CRM, or work-order software is helpful
HVAC experience is a plus, but it is not required. Strong dispatchers coming from plumbing, electrical, mechanical, construction, facilities, equipment service, or other field-service environments will also be considered.
The company is an established commercial mechanical contractor that has been operating in the Kansas City market for more than 50 years.
Its work includes commercial and industrial HVAC, plumbing, piping, controls, construction, and service. The service department supports a broad range of commercial, institutional, and industrial customers throughout the area.
100% employer-paid medical insurance premiums for employees and their families
Dental insurance
Vision insurance
401(k) with company match
Company profit-sharing program
Paid time off
Paid holidays
Full-time, year-round position
Location: West Kansas City Metro
How to Apply:
Interested candidates are invited to submit their resume to anna.boyd@gogpac.com or apply to this posting.
Join the team and contribute to providing exceptional HVAC services to valued customers! We look forward to receiving your application for the Service Dispatcher postion.
Relevant titles: Service Dispatcher, Technical Support Specialist, HVAC Dispatcher, HVAC Support Specialist, HVAC Service Coordinator, HVAC Technical Advisor, HVAC Customer Support Specialist, HVAC Scheduler, HVAC Operations Coordinator, HVAC Field Support Specialist
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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