Job Description

A growing employee benefits administration firm is adding a Client Manager to its Fresno team. You'll be the day-to-day lead for a group of self-funded employer clients, keeping service sharp and making sure every renewal runs smoothly.

What you'll do

• Be the main contact for your clients' HR teams and leadership, with regular, proactive check-ins
• Run plan renewals and new client implementations from start to finish
• Build and update plan documents and member ID cards
• Review accounts and monthly reports, and spot trends worth acting on
• Work with finance and sales on contracts and renewal changes
• Act as the go-between for clients and carriers, and escalate issues when needed
• Help train teammates so the service standard stays high

What you bring

• Client management or sales experience in employee benefits, with self-funded plans
• Stop-loss experience
• 3+ years in a client-facing support role
• Strong communication, analytical and relationship skills
• Comfort with Word, Excel, Outlook, PowerPoint and Visio
• Ability to travel about 25% of the time, and a valid driver's license with a clean record

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.