A respected, client-focused law firm is seeking a Client Intake & Communications Specialist. This role is the firm's first conversation with prospective clients: handling incoming calls, conducting initial screenings, and answering preliminary questions with care and professionalism.
Responsibilities:
- Answer incoming calls and respond to emails from prospective and current clients
- Conduct initial intake screenings and gather key case information
- Filter and route inquiries to the appropriate attorney or team
- Answer preliminary questions and schedule consultations
- Provide compassionate, confidential client care
Qualifications:
- 2+ years of customer service experience (legal or intake experience preferred)
- Proficiency in Microsoft Office
- Experience with RingCentral and/or Clio is a plus
- Clear, empathetic communicator with strong attention to detail
- Ability to handle confidential information with discretion
For additional information on this opportunity, please contact Brendan Chamberlin directly at (651)364-7403. Resumes may be confidentially sent to Brendan.chamberlin@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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