Deputy Chief Operations Officer (DCOO)
Second-in-command to the COO | Execution-Focused Operational Leader
Core Purpose
The Deputy COO ensures the bank’s day-to-day operations run smoothly while executing the strategic vision set by the CEO and COO. This role bridges strategy and execution — turning high-level plans into measurable operational performance.
Where This Role Sits
- Reports to: Chief Operations Officer
- Oversees: Operations, Deposit Ops, Loan Ops, IT (sometimes), Retail Ops, Vendor Management, Facilities, and Process Improvement
- Often supervises department heads directly
- Acts as COO in their absence
Job Responsibilities
Operational Leadership
- Oversees daily operational workflow across branches and back-office functions
- Improves efficiency in loan processing, deposit operations, treasury services, and customer service functions
- Drives consistency across multiple markets (Baton Rouge, NOLA, Jackson, etc.)
Process & Risk Management
- Identifies bottlenecks and improves internal controls
- Partners with Compliance, Risk, and BSA to ensure operational integrity
- Prepares departments for audits and regulatory exams
Technology & Systems Oversight
- Works closely with core systems, LOS platforms, and digital banking initiatives
- Helps implement operational tech upgrades
- Manages vendor relationships and contract negotiations
Team Development
- Coaches operational leaders
- Implements performance metrics
- Builds scalable infrastructure for growth
Strategic Execution
- Translates strategic growth goals (asset growth, branch expansion, market entry) into operational readiness
- Ensures staffing, systems, and policies can support expansion
Ideal Background
- 10+ years in banking operations
- Experience with nCino and CECL Software preferred
- Experience in larger community or regional bank settings
- Strong understanding of loan operations, deposit ops, and treasury services
- Regulatory exam exposure
- Experience with SOX Controls
- Process improvement or Lean/Six Sigma experience is a plus
Qualified candidates, please apply directly or contact: wendy.hicks@gogpac.com or call 605-403-5157
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
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