Job Description

Commercial Lines Account Manager | Florida

We are seeking an experienced Commercial Lines Account Manager to join a growing insurance team in Florida. This role manages a diverse commercial portfolio, delivers exceptional client service, supports producers, and maintains strong carrier relationships. The ideal candidate is organized, proactive, and comfortable managing multiple priorities while taking ownership of their accounts.

Key Responsibilities

Client & Account Management

• Serve as the primary day-to-day contact for assigned commercial clients and build lasting relationships.

• Respond to coverage questions, billing inquiries, and service requests promptly and professionally.

• Review client exposures, assist with coverage recommendations, and resolve account issues.

• Provide proactive communication throughout the policy lifecycle.

Renewals & Marketing

• Manage renewals from preparation through policy issuance.

• Review coverage, exposures, loss history, and changing client needs.

• Prepare applications and underwriting submissions; market accounts to appropriate carriers and wholesalers.

• Compare quotes, terms, and coverage options, and present recommendations to clients and producers.

• Coordinate with underwriters to ensure timely completion.

New Business Support

• Assist producers with submissions, marketing, proposals, binding, and policy issuance.

• Gather underwriting information and identify markets based on carrier appetite and account needs.

• Support client retention and identify account-rounding and cross-selling opportunities.

Policy & Account Administration

• Process endorsements, policy changes, cancellations, audits, certificates, and other transactions.

• Review policies, binders, endorsements, and invoices for accuracy.

• Maintain complete, accurate records in the agency management system.

• Follow agency procedures, carrier requirements, and regulatory guidelines.

• Assist with claims inquiries and policy discrepancies.

Carrier & Team Collaboration

• Build strong relationships with carriers, wholesalers, and underwriters.

• Stay current on carrier appetite, underwriting guidelines, products, and market conditions.

• Partner with producers and internal teams to deliver seamless service.

• Assist with client meetings and account presentations as needed.

Minimum Qualifications

• Active Florida 2-20 General Lines insurance license required.

• 5+ years of Commercial Lines insurance experience.

• Strong knowledge of commercial products, coverages, and policy administration.

• Experience managing renewals, marketing, quoting, and policy servicing.

• Understanding of carrier underwriting requirements and market conditions.

• Agency management system experience; Applied EPIC preferred.

• Strong computer, organizational, and communication skills.

Preferred Qualifications

• Experience managing small to middle-market commercial accounts.

• CISR, CIC, or another insurance designation.

• Knowledge of Florida commercial insurance markets.

• Bachelor’s degree or equivalent insurance experience.

What We’re Looking For

A client-focused, detail-oriented professional who follows through on commitments and works effectively both independently and alongside producers, clients, carriers, and internal teams.

Join a supportive team offering professional growth, competitive compensation, and long-term career development.

Interested? Contact me for a confidential conversation at 716-426-1443 or send your updated resume to danielle.lesefske@gogpac.com.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.