Service Manager
We are seeking an experienced Service Manager to join our team. This is an amazing opportunity for a candidate with a strong service background who is seeking a leadership role in our transportation setting. As a Service Manager, you will oversee and manage the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities:
- Manage and lead a team of service advisors, technicians, and support staff
- Develop and implement strategies to improve customer satisfaction and retention
- Ensure the service department meets or exceeds established goals and targets
- Monitor and control expenses, including parts inventory, labor, and overhead costs
- Collaborate with other departments to streamline processes and maximize efficiency
Essential Job Functions:
- Hire, train, and evaluate employees to build a high-performing team
- Establish and maintain strong relationships with customers to drive repeat business
- Ensure compliance with company policies, safety regulations, and industry standards
- Monitor and analyze service performance metrics to identify areas for improvement
- Resolve customer complaints and concerns in a timely and satisfactory manner
Skills:
- Min 1-2 years Experience
- Stable work history
- Proven leadership abilities with the ability to motivate and inspire a team
- Strong customer service skills with a focus on building long-term relationships
- Excellent problem-solving and decision-making abilities
- Proficient computer skills, including experience with service management software
Benefits:
- Full benefits
- 401K with match
- Holidays
To learn more about this opportunity please contact Krecia Leddy at 605.601.5699. Resumes may be confidentially sent to krecia.leddy@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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