As a Client Services Representative, you will play an essential role in supporting clients and account managers by delivering timely, accurate, and friendly service. You’ll be the first point of contact for day-to-day client needs and will help ensure smooth operations across the agency.
Key Responsibilities:
Provide responsive and professional service to clients, including processing policy changes, certificates of insurance, billing questions, and documentation requests.
Support account managers and producers in servicing new and renewal business.
Maintain accurate client records and documentation within the agency management system.
Assist with quoting and applications as needed.
Communicate with carriers to request information, process endorsements, and troubleshoot issues.
Ensure all tasks and communications meet compliance standards and internal procedures.
Contribute to a positive team environment and build strong relationships with internal staff and external partners.
Qualifications:
1–3+ years of experience in an insurance support or service role (Property & Casualty preferred).
Active insurance license or willingness to obtain (preferred/required based on agency policy).
Experience using agency management systems, preferably Applied Epic.
Strong attention to detail and time management skills.
Excellent verbal and written communication abilities.
Ability to work independently while supporting a collaborative team.
Proficient in Microsoft Office and carrier platforms.
If you enjoy providing high-quality client support and are looking for a long-term opportunity to grow your insurance career, we’d love to hear from you. Please reach out to Gabby Rein at 612.284.5295 or send your resume confidentially to gabby.rein@gogpac.com.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
