Job Description

Operations Manager for Law Firm

Overview: This position oversees the financial, administrative, and strategic functions of a busy family law practice and serves as the firm’s primary operational leader. The role ensures that attorneys and staff have the systems, information, and support necessary to operate efficiently, maintain procedural compliance, and deliver a high standard of client service.

Position Scope: The position integrates responsibilities commonly performed by an operations director, controller, human resources manager, and legal operations manager within a professional services environment. The role works directly with firm leadership to manage financial systems, personnel management, internal processes, and strategic initiatives that support the firm’s stability, performance, and long-term growth

 Responsibilities:

      Firm Operations:

• Oversee day-to-day operations of the law firm, ensuring systems, workflows, and administrative processes run smoothly;
• Maintain internal procedures, policies, and operational documentation;

      Controller:

• Oversee firm billing processes
• Review ledgers, billing entries, and trust account activities;
• Oversee trust accounting administration, including deposits, refunds, and transfers
• Monitor client retainer balances, create reports, and follow up with attorneys

      Legal Support/Management:

• Assist paralegals and attorneys with case management systems and workflow organization
• Monitor deadlines, filings, and case progression
• Maintain and improve case management procedures, document systems, and processes

      Client Relations:

• Ensure high standards of client communication and responsiveness
• Oversee and improve client intake systems
• Assist with billing questions and account management                                                                                                                                             

      Human Resources, Recruiting, Onboarding, and Training:

• Lead recruiting efforts for attorneys, paralegals, and administrative staff
• Create job descriptions, hiring materials, and screening processes
• Communicate with applicants and schedule interviews
• Make and execute hiring and firing decisions
• Develop and implement employee onboarding, training, monitor performance, and provide personalized training as needed
• Maintain employee records and compliance with employment requirements
• Conduct periodic case reviews and provide ongoing coaching and professional development
• Conduct annual performance reviews, providing recommendations to firm leadership regarding compensation and bonus opportunities

     Strategic Projects:

• Identify opportunities to improve firm systems, processes, and efficiency
• Implement technology and workflow improvements

You may confidentially apply or confidentially send your resume to mike.hendrex@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.