Job Title: Insurance Operations Manager
Overview: This is an exciting ground-floor opportunity to play a pivotal role in shaping and influencing key operational initiatives, processes, and procedures within a Commercial Insurance environment. As the Commercial Insurance Operations Manager, you will be integral to optimizing operations, streamlining workflows, and ensuring the seamless management of insurance portfolios and resources.
Primary Responsibilities:
- Become the subject matter expert and primary point of contact for multiple agency management systems, serving as the highest-level user to maximize system utilization across the company.
- Develop and implement efficient workflows, reporting structures, and quality standards that can be adopted company-wide.
- Manage and maintain the organization's corporate insurance portfolio, ensuring comprehensive service and support for all policies.
- Track and resolve consumer complaints, ensuring timely follow-through and resolution.
- Oversee a team of insurance professionals
Position Requirements:
- Strong knowledge of the marketing and submission process for new and renewal business, including an understanding of carrier markets and appetites, account management workflows, coverage options, and endorsements.
- Proficient in preparing policy summaries, proposals, binders, certificates, and handling agency billing and invoicing.
- Property/Casualty License is required.
- In-depth knowledge of EPIC systems and their functionality.
- Excellent interpersonal and communication skills, with the ability to foster trusted relationships at all levels of staff and external contacts.
- Exceptional attention to detail and a commitment to delivering high-quality results.
- Strong customer service skills with a focus on building lasting relationships.
- BA/BS preferred.
- Ability to work with a sense of urgency and accountability, ensuring timely issue resolution.
- Skilled in prioritizing workloads and thriving under pressure.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
Compensation:
- Competitive base salary, plus bonus/commission.
- Comprehensive benefits package.
If you’re looking for an exciting opportunity to grow your career in a dynamic environment that values innovation and team success, we want to hear from you!
Apply Today: Send your resume confidentially to chloe.wood@gogpac.com, or text/call 737-292-6092 for more details.
We can’t wait to see how you’ll contribute to our growing team!
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
