JOB DESCRIPTION: DIRECTOR OF OPERATIONS/CONSTRUCTION DIVISION MANAGER
Due to recent growth, a local well-respected, growing Mechanical Company is looking to fill an HVAC DIRECTOR OF OPERATIONS/CONSTRUCTION DIVISION MANAGER position. This company has many years of proven excellence and shows no signs of slowing down!!
- Excellent Pay
- Excellent Benefits
- Professional Growth
- Great company culture
Key Tasks and Responsibilities
1. Team Supervision and Management:
- Oversee a team of HVAC technicians, providing direction, support, and training as needed.
- Monitor and manage technician performance to ensure adherence to company standards and client expectations.
- Schedule and assign work orders and service calls, ensuring optimal resource allocation and timely service delivery.
- Conduct regular team meetings to discuss job progress, safety protocols, and any challenges faced in the field.
2. Customer Service and Client Relations:
- Serve as the primary point of contact for clients regarding service issues, ensuring effective communication and resolution of any concerns.
- Build and maintain strong relationships with clients by delivering excellent service and upholding MSB Mechanical’s reputation for quality and reliability.
- Address customer complaints and work proactively to prevent issues.
3. Tactical Support to the President
- Assist the president in the daily management of the company’s P&L (profit and loss).
- Participate in the implementation of operational and tactical plans for operations and construction.
- Collaborate directly with the president to develop and execute strategies aimed at increasing revenue and improving customer satisfaction.
- Contribute to the optimization of operational processes to support the company’s growth and efficiency.
4. Quality Assurance and Compliance
- Conduct on-site inspections and quality checks to ensure work meets technical, safety, and regulatory standards.
- Ensure compliance with all applicable local codes, standards, and regulations, particularly as they pertain to commercial HVAC systems.
- Implement and enforce Msb Mechanical’s safety policies and protocols to maintain a safe work environment.
5. Operational Efficiency and Improvement
- Analyze service operations and identify areas for improvement to increase efficiency and reduce costs.
- Monitor inventory levels and coordinate with the procurement team to ensure technicians have the tools and materials they need.
- Collaborate with other departments to streamline processes, improve service quality, and enhance customer satisfaction.
6. Reporting and Administration
- Prepare and maintain accurate records of service activities, technician performance, and job costs.
- Develop regular reports on service metrics and KPIs for review by senior management.
- Assist with budgeting and forecasting for service operations, ensuring alignment with company goals.
Profile and skills we are looking for
Experience: Minimum 5 years of experience in HVAC service, with at least 5 years in a
supervisory or management role in a commercial setting.
Certification: Red Seal Refrigeration & Air Conditioning certification or equivalent; G1 Gas
License preferred.
Technical Knowledge: Strong knowledge of commercial HVAC systems, including
troubleshooting, repair, and preventative maintenance.
Skills:
- Excellent leadership and communication skills, with the ability to motivate and manage a diverse team.
- Strong problem-solving abilities and a proactive approach to service challenges.
- Customer-focused, with a commitment to delivering high-quality service and building client relationships.
- Other: Valid Ontario driver’s license; familiarity with HVAC management software is an asset.
What we offer
- Competitive compensation
- Paid vacation per year
- 5 paid sick days per year
- Benefits package
- Stimulating work environment
- In-office position
If interested in this position, please email a confidential copy of your resume to taesha.taylor@gogpac.com. If you are interested in something other than an HVAC Estimator position, please reach out as we work nationwide with positions such as HVAC Estimator to Executive levels positions.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
