Service Parts Specialist in Windom

Job Description

Position Title: Service Parts Specialist

Location: Southwestern Minnesota

Employee Status: Full Time, Permanent

Build a Great Career With Us

We have a 93 year track record of excellence in supplying and servicing the agricultural market with the equipment they need. We are an independently operated and local family-owned dealership that prides ourselves on being able to solve our customer's needs. In our dealership, we currently sell and service the latest equipment from Massey Ferguson, Gleaner, Versatile and over 20 short line manufacturers including the heritage brands of Allis Chalmers, Agco Allis, Challenger, Deutz and White. 

 We offer the opportunity for stable, rewarding, and challenging work with a growing company. There are opportunities to grow and advance in your career with us!

 We are currently looking for a Service Parts Specialist to join our team!

Purpose: The Service Parts Specialist plays a crucial role in service quality and efficiency by working closely with Service Manager, Service Writer, and Service Technicians to promote parts sales, source parts, and deliver parts for repairs. Here are some key responsibilities and qualifications for this role:

Responsibilities:

• Work with technicians to identify and source parts needed for work orders
• Identify opportunities for additional part sales on work orders
• Use Parts and Finance programs to drive parts sales and increase margin on parts
• Monitor status of part availability and delivery to technicians
• Add parts to work orders and track ordering status
• Participate in daily shop walk arounds and status meetings
• Backup to Service Writer as a point of contact for Customer service-related inquiries
• Identifies and coordinates product training for Parts staff
• Maintain and organize the shop inventory of supplies and order replacement supplies as needed.
• Inspect received shop parts for quality and accuracy, handle returns or exchanges, and ensure parts meet the required standards.
• Quote prices to customers, handle inquiries, and resolve issues related to shop parts and services

Requirements:

• Minimum of 3 years of experience with agricultural parts, heavy equipment parts, or automotive parts.
• Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
• Excellent customer service skills
• Ability to work extended hours as needed.
• Excellent interpersonal and verbal communication skills.
• High attention to detail and excellent organizational skills.
• Valid driver’s licenses with verifiable safe driving history.
• Appreciation for numbers and embrace marketing

Our employees receive competitive wages and can participate in the benefits which currently include medical insurance, life insurance, paid time off, paid holidays, a retirement program with employer match, and a company discount. In addition, we also provide significant paid training and opportunities for professional and personal development.  Our goal is for our employees to reach their full potential.  

Apply today or email your resume directly to Cheryl Williams at cheryl.williams@gogpac.com or call 605.646.1707. 

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.