We are seeking an experienced insurance professional passionate about empowering others through education and professional development. Join a growing and dynamic team as a Training & Development Specialist focused on onboarding and upskilling insurance service professionals across personal and commercial lines.
This is a unique opportunity to help shape the culture and performance of a respected family-owned, regional insurance agency in a high-growth mode with locations across Maine and the greater NYC area.
Key Responsibilities:
- Facilitate onboarding for new hires, covering agency systems, workflows, and insurance fundamentals.
- Develop and maintain training programs for personal (auto, home, umbrella) and commercial (GL, property, workers’ comp) lines.
- Provide hands-on instruction for servicing tasks: policy changes, renewals, certificates, endorsements, cancellations, and claims support.
- Train staff on carrier platforms, quoting tools, and service portals to improve accuracy and efficiency.
- Coach on professional communication via phone, email, and client management systems.
- Ensure compliance with documentation standards, E&O practices, and regulatory requirements.
- Track trainee progress through feedback, coaching, and performance assessments.
- Create and update training materials including SOPs, checklists, and reference guides.
- Collaborate with leaders and subject matter experts to keep training content current.
- Promote continuous learning through cross-training, education sessions, and knowledge-sharing.
- Partner with external training resources to enhance curricula.
- Travel to office locations for in-person training (day and occasional overnight trips).
- Support training across departments such as bonds, sales, HR, accounting, and benefits.
- Contribute to special projects and evolving training needs.
Qualifications:
- Experience in instructional design and insurance training (personal and commercial lines).
- Strong facilitation skills across classroom, virtual, and one-on-one formats.
- Ability to tailor training to various learning styles using interactive methods.
- Skilled in developing assessments to measure training effectiveness.
- Effective coaching and feedback abilities.
- Experience creating development plans with clear performance benchmarks.
- Proficiency in agency management systems (especially Epic), quoting tools, and compliance procedures.
- Excellent organizational skills to manage multiple training schedules and updates.
- Strong collaboration and interpersonal skills across all levels of the organization.
- Commitment to continuous improvement and staying current with industry trends.
- Tech-savvy with platforms used for training delivery and management.
- Willingness to travel as needed to support training initiatives.
To apply, email your resume to bethany.delahunt@gogpac.com and call 203-548-9232 for more information. Looking forward to hearing from you!
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
