Job Summary:
We are seeking a highly motivated and experienced Loan Operations Associate to support the accuracy and efficiency of our loan servicing operations. This role demands exceptional attention to detail to accurately process loan payments, maintain precise loan records, and conduct daily account research to identify and resolve discrepancies. The ideal candidate has a minimum of five years of relevant experience and a proven track record of maintaining data integrity in a high-volume, compliance-driven environment.
Key Responsibilities:
- Loan Payments and Loan Maintenance: Accurately post loan payments, update and maintain loan account information, and ensure timely processing across all accounts.
- Inquiry Management: Respond to internal and external inquiries related to payment transactions, balances, and loan account activity.
- Issue Resolution: Conduct daily research and review of loan accounts to identify and resolve discrepancies, collaborating with internal departments when needed.
- Documentation & Reporting: Maintain thorough records of all transactions and communications; assist in generating reports for audits and internal use.
- Regulatory Compliance: Ensure all loan processing activities comply with company policies and industry regulations (Bank Secrecy Act, Customer Information Privacy, RESPA, etc.).
- Reconciliations: Perform reconciliations of subservicers, various GL accounts and DDA accounts to ensure borrower funds are tracked and applied correctly.
- Report Delinquencies: Update the loan delinquency report twice a month and assist in collection efforts to ensure our borrowers stay current.
- 1098 Reporting: Manage the 1098 reporting process and provide 1098 information to borrower upon request.
- Payoffs & Paid Loans: Process payoff requests, perform release of lien, issue overage checks, and create payoff letters.
- Escrow: Set up, maintain, disburse funds, and make payments to vendors.
- Perform other duties as assigned.
Qualifications:
- Associate or bachelor’s degree in finance, economics, or related fields preferred.
- Minimum 5 years of experience in loan operations or loan servicing.
- Exceptional attention to detail and high level of accuracy in data entry and transaction processing.
- Strong analytical mindset with the ability to spot patterns and errors to ensure accuracy.
- Excellent organizational and time-management skills.
- Proficiency in Microsoft Excel is required.
- Experience performing GL and DDA reconciliations with minimal errors.
- Ability to work independently and prioritize tasks in a high-volume, deadline-driven environment.
Preferred Skills:
- Experience with FIS IBS Insight loan servicing system.
- Experience leveraging AI tools to improve workflow efficiency, streamlining repetitive tasks, while maintaining oversight and accuracy standards.
- Bilingual proficiency is a plus.
Please send your resumes to Brayden Texer at brayden.texer@gogpac.com or call 616.465.2358
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
