Job Title: Personal Lines Account Manager
About the Role
We’re looking for a client-focused Personal Lines Account Manager to join our team. In this role, you’ll be the go-to advisor for clients, helping them navigate their personal insurance needs with confidence. From policy servicing and renewals to coverage questions and claims support, you’ll ensure every client receives exceptional service and tailored solutions.
Key Responsibilities
Manage a book of personal lines accounts including auto, home, renters, umbrella, and other P&C coverages.
Serve as the primary contact for clients, delivering responsive and personalized service.
Process policy changes, endorsements, billing inquiries, and claims support.
Review and analyze policies for accuracy and adequate coverage.
Identify opportunities to cross-sell or expand coverage options.
Partner with producers, underwriters, and carriers to streamline servicing and placement.
Maintain detailed and accurate records in the agency management system.
Qualifications
2+ years of personal lines account management experience.
Active P&C license (or ability to obtain).
Strong knowledge of personal lines products, underwriting, and carrier guidelines.
Excellent communication, problem-solving, and organizational skills.
Proficiency with agency management systems and Microsoft Office.
A customer-first mindset with the ability to build lasting relationships.
What We Offer
Competitive salary plus performance incentives.
Comprehensive health, dental, vision, and life insurance.
401(k) with employer match.
Paid time off and holidays.
Professional development and continuing education support.
A collaborative, supportive team environment where your expertise makes an impact.
How to Apply
For more information, please contact Angie Overby at (531) 272-8936.
Confidential resumes may be sent to angie.overby@gogpac.com.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
