Job Description

Our dealership client is seeking a Service Manager to lead a busy service department supporting farm and heavy equipment customers. You will own shop performance, guide a team of technicians, and keep customers running through the busiest seasons.

Responsibilities

• Lead, coach, and develop service technicians and support staff
• Schedule and assign work to balance shop capacity, priorities, and seasonal demand
• Oversee warranty claims, product improvement programs, and documentation to maximize recovery and meet manufacturer deadlines
• Review repair orders for accuracy and completeness before customer billing
• Manage department performance, labor efficiency, expenses, and customer satisfaction targets
• Resolve technical and customer issues and support technicians with diagnostic guidance
• Promote training, safety, and a professional shop culture

Qualifications

• Prior shop management or lead technician experience, ideally in an ag or heavy equipment dealership
• Proven technician leadership, with the ability to motivate, train, and hold a team accountable
• Experience with warranty processing, service scheduling, and repair order workflow
• Working knowledge of diesel engines, hydraulics, and agricultural or construction equipment
• Strong customer service, communication, and organizational skills
• Comfortable with dealership management software and standard office applications
• Valid driver's license; flexibility for extended hours in peak seasons

What we offer

• Competitive pay based on experience
• Health insurance options
• 401(k) retirement plan
• Paid time off and holidays
• Ongoing manufacturer and product training
• Relocation assistance may be available

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Apply with GPAC. GPAC is a staffing and recruiting partner for agriculture and heavy equipment dealerships. Submit your application and a GPAC recruiter will contact you to discuss the opportunity.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.