Field Service Engineer
Provide maintenance, troubleshooting, and repair services for laboratory equipment at customer sites. This position involves frequent travel to offsite laboratories, direct customer interaction, and technical support to ensure optimal performance of laboratory instruments.
Key Responsibilities:
- Perform routine maintenance, troubleshooting, and repairs on laboratory instrumentation, including LC/MS and MS systems.
- Provide direct technical support via phone and onsite service to resolve equipment issues.
- Conduct Preventive Maintenance (PM) inspections for both contracted and non-contracted customers.
- Assist with installation, operator training, and assay validation for new products.
- Maintain detailed documentation of service activities and ensure compliance with Quality System requirements.
- Prioritize service requests, coordinate resources, and adhere to strict timelines.
- Work collaboratively with Sales, Quality, and Management teams to enhance customer satisfaction and instrument performance.
- Manage administrative tasks such as expense reporting, parts ordering, and travel arrangements.
Qualifications & Skills:
- Associate’s degree in Medical Laboratory Sciences, Engineering, Clinical Laboratory Science, or related field.
- Minimum of 4 years of experience in laboratory instrumentation maintenance and repair.
- Experience with Agilent, AB Sciex, Waters, and/or Shimadzu systems preferred.
- Strong problem-solving skills, ability to interpret technical diagrams, and troubleshoot complex instrumentation.
- Excellent organizational, time management, and communication skills.
- Ability to work independently and in a team-oriented environment.
- Willingness to travel up to 80%, including overnight stays.
Physical & Mental Requirements:
- Ability to lift/move up to 50 lbs and work in a fast-paced, dynamic environment.
- Strong attention to detail, problem-solving capabilities, and ability to handle pressure.
Work Schedule & Benefits:
- Full-time position, including occasional weekends and overtime as needed.
- Competitive benefits package including medical, dental, 401(k), and flexible work arrangements.
Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. Must be eligible to work the U.S. without restrictions. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to dan.poel@gogpac.com
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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
