Position Overview: (Additional opportunities also available in SD in grocery and convenience)
The Grocery Operations Manager plays a crucial role in overseeing and optimizing the day-to-day operations of a grocery store. This role involves managing various departments, ensuring efficient workflow, maintaining inventory accuracy, supervising staff, and delivering exceptional customer service. The Grocery Operations Manager contributes to the store's success by implementing effective operational strategies, fostering a positive work environment, and driving revenue growth.
Key Responsibilities of Grocery Operations Manager:
1. Departmental Management:
· Supervise and coordinate the activities of various departments, including produce, deli, bakery, meat, dairy, and more.
· Ensure that departments are well-stocked, organized, and maintained to meet customer demands.
· Monitor product quality, freshness, and presentation, ensuring compliance with health and safety standards.
2. Inventory Management:
· Maintain accurate inventory levels by monitoring stock levels, conducting regular inventory counts, and placing replenishment orders as needed.
· Implement efficient inventory rotation practices to minimize waste and product spoilage.
3. Staff Leadership:
· Recruit, train, and manage a team of department managers, supervisors, and frontline staff.
· Set performance expectations, provide coaching, conduct performance evaluations, and address employee development needs.
· Foster a positive work environment that promotes teamwork, open communication, and a strong customer-focused attitude.
4. Operational Efficiency:
· Develop and implement operational procedures and policies to streamline processes and enhance efficiency.
· Monitor workflow and productivity, making adjustments as necessary to meet customer needs and operational goals.
5. Customer Service Excellence:
· Ensure that all staff members deliver exceptional customer service by addressing customer inquiries, concerns, and feedback promptly and professionally.
· Monitor customer satisfaction levels and implement strategies to improve the overall shopping experience.
6. Financial Management:
· Collaborate with the store manager to develop and manage the operational budget.
· Monitor expenses, analyze financial reports, and implement cost-saving measures without compromising product quality or customer experience.
7. Health and Safety Compliance:
· Ensure compliance with health and safety regulations, sanitation standards, and food handling practices.
· Implement and enforce guidelines to maintain a clean and safe store environment.
8. Vendor and Supplier Relations:
· Develop and maintain positive relationships with vendors, suppliers, and distributors to ensure timely deliveries and competitive pricing.
· Negotiate terms, pricing, and contracts to maximize profitability.
Qualifications of Grocery Operations Manager:
· Bachelor's degree in Business Administration, Retail Management, or a related field (preferred) OR equivalent work experience.
· Proven experience in grocery retail operations, with a minimum of [X years] in a management/supervisory role.
· Strong leadership and team management skills, with the ability to motivate and engage a diverse team.
· Excellent organizational and multitasking abilities to manage various departments simultaneously.
· Proficient in using inventory management software and Point of Sale (POS) systems.
· Exceptional communication and interpersonal skills for effective customer and staff interactions.
· Knowledge of health and safety regulations, food handling practices, and compliance standards.
· Financial acumen to manage budgets, analyze financial reports, and make data-driven decisions.
· Problem-solving skills to address operational challenges and implement process improvements.
· Flexibility to work varying shifts, including weekends and holidays, as required by the retail
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
