As Service Manager, you will take ownership of the day-to-day operations of the service division, overseeing office staff, service representatives, and field roofing installers. You will be accountable for managing workflow, safety, estimating, and client service while also driving revenue growth, gross profit margin, and business expansion.
This role requires hands-on experience in commercial roofing service operations—estimating, proposals, project management, and warranty oversight—paired with proven leadership ability. You’ll balance tactical oversight of service crews with strategic responsibility for growing the division and strengthening client relationships.
What You’ll Do as Commercial Roof Service Manager:
Leadership & Team Development
- Manage service representatives who perform routine inspections and field roofing installers handling installations, maintenance, and repairs.
- Oversee hiring, onboarding, training, and performance reviews—including decisions on promotions, discipline, and terminations.
- Provide coaching, mentorship, and direction to ensure accountability, technical skill growth, and career development.
- Organize workflow, delegate workload, and set clear priorities to align team outcomes with company goals.
- Oversee scheduling and training of field service and sales representatives.
Operational Excellence
- Manage daily field operations and service activities to ensure service levels are met consistently.
- Direct the deployment of service personnel to maximize efficiency, safety, and customer satisfaction.
- Develop and implement guidelines, policies, and procedures that facilitate streamlined service delivery.
- Monitor operational KPIs, analyze reports, and implement action plans to improve performance.
- Ensure compliance with safety protocols, training requirements, and proper use/maintenance of vehicles and equipment.
- Manage departmental finances including budgets, payroll, invoicing, and financial reporting.
- Review, analyze, and modify budgets as needed to ensure fiscal responsibility.
Service Delivery & Client Success
- Oversee and direct delivery of projects, services, and functions to meet client and company objectives.
- Resolve customer issues leveraging professional expertise, manufacturer resources, and internal support teams.
- Build and maintain strong client relationships, positioning Nations Roof as a trusted advisor.
- Prospect and sell preventive maintenance programs and other value-add services to new and existing clients.
- Collaborate with consultants, contractors, and suppliers to ensure timely and accurate project execution.
Continuous Improvement
- Develop methods and best practices to improve products, applications, and service outcomes.
- Track customer satisfaction and implement improvements based on feedback.
- Identify employee training needs and create development pathways to support technical and professional growth.
- Introduce technologies and tools that improve estimating accuracy, project tracking, and client reporting.
Commercial Roofing Service Manager Experience Required:
- Proven leadership experience in commercial roofing service operations, with direct oversight of both sales and field teams.
- 5+ years of progressive experience in roofing or commercial construction, focused on service management, estimating, and project oversight.
- Strong organizational and financial acumen—able to manage budgets, interpret financial reports, and recommend adjustments.
- Excellent communication and interpersonal skills to manage teams and build client partnerships.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and ability to manage key performance metrics.
- Bachelor’s degree in Construction Management, Architecture, Engineering, or related field (preferred).
Exceptional Benefits:
- Full Time, Salaried position (DOE)
- Steady Year-Round Work
- Company Vehicle, Phone, and Computer
- Medical, Dental, and Vision Benefits
- Life Insurance
- 401(K) Plan with Employer Contribution
- Holiday and Paid Time Off
Why This Role, Why Now?
This is your opportunity to take ownership of a service department with the resources of a regional brand and the agility of a local provider. As Service Manager, you’ll lead service teams, drive operational efficiency, and expand client relationships—all while ensuring projects are delivered safely, profitably, and with the highest standards of quality.
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
To learn more about this position call me @ 605-679-9965 or email me @ Connor.Marschall@gogpac.com
ALL INQUIRIES CONFIDENTIAL
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
