Job Description

Industrial Inside Service Coordinator

Seeking an Industrial Inside Service Coordinator to own the service process from first call through follow-up and keep customers, technicians and internal teams aligned.

Responsibilities

• Act as the main contact for customer and internal service requests: capture needs, provide quotes or line up parts, and create dispatches.
• Schedule visits with the Service Manager, confirm technician and parts availability, and keep customers updated on changes or delays.
• Close out completed visits, confirm customer satisfaction, and set up return visits, expedited parts, and manufacturer repairs and RMAs through completion.
• Organize and label service parts with their dispatch paperwork.
• Work with billing and internal teams on service questions and invoice adjustments, and escalate quality or job site concerns to field service leadership.

Requirements

• Background in service coordination, customer support, or administrative/operations work.
• Strong organization, communication and problem-solving skills, with the ability to juggle many requests at once.
• Proficient in Microsoft Office (Outlook, Excel, Teams) and Adobe, plus ERP and CRM systems; service management software a plus.
• Bachelor's degree preferred.

Must be eligible to work in the United States without restriction and without the need for current or future sponsorship.

Resumes can be confidentially sent to tonya.grimes@gogpac.com or call direct at 614-324-8971.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.