Job Type: Full-Time
We are seeking a detail-oriented and customer-focused Personal Lines Customer Service Associate (CSA) to join our team. In this role, you will assist clients with their personal insurance needs, including policy servicing, coverage questions, and account management.
Provide outstanding customer service to personal lines clients (home, auto, renters, etc.)
Process policy changes, endorsements, renewals, and cancellations
Respond to client inquiries via phone, email, and in person
Review coverage options and assist clients in understanding their policies
Work with carriers to obtain quotes and resolve service issues
Maintain accurate client records in the agency management system
Support account managers and producers as needed
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
Active Property & Casualty insurance license (or willingness to obtain)
1–3 years of insurance or customer service experience preferred
Strong communication and interpersonal skills
Detail-oriented with excellent organizational abilities
Proficiency with Microsoft Office and agency management systems (e.g., Applied Epic, AMS360) is a plus
Health, dental, and vision insurance
Paid time off and holidays
Retirement plan options
Ongoing training and professional development
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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