Industry: Packaging Machinery & Industrial Automation Department: Technical Service and Support Position Type: Full-Time Reports To: Service Manager
Position Summary
A growing provider of automated labeling and packaging equipment is seeking a hands-on Field Service Technician with experience in low-voltage electrical systems, circuit board diagnostics, and electronic troubleshooting.
This individual will install, maintain, troubleshoot, and repair automated machinery at customer facilities. The ideal candidate combines strong electronics knowledge with mechanical aptitude, problem-solving skills, and a customer-focused approach.
This is an excellent opportunity for a technically minded professional who enjoys diagnosing complex equipment issues, working independently, and helping manufacturers minimize downtime and maintain production efficiency.
Key Responsibilities
Electrical and Electronic Troubleshooting
- Diagnose and repair low-voltage electrical systems, wiring, connectors, and electronic components.
- Troubleshoot printed circuit boards (PCBs), power supplies, relays, sensors, switches, and control circuits.
- Use multimeters and other diagnostic instruments to identify electrical faults and component failures.
- Read and interpret electrical schematics, wiring diagrams, and equipment service manuals.
- Identify defective components and determine whether repair, replacement, or escalation is necessary.
- Assist with troubleshooting PLC-controlled equipment, electronic controls, and machine interfaces.
Equipment Installation and Maintenance
- Install, configure, test, and commission automated labeling machines and packaging equipment.
- Perform preventive maintenance, equipment inspections, and functional testing.
- Troubleshoot mechanical, electrical, and electronic issues affecting equipment performance.
- Calibrate sensors, label applicators, motors, and other machine components.
- Verify equipment operation following repairs and document work completed.
- Support equipment upgrades, modifications, and customer-specific applications.
Customer Service and Technical Support
- Travel to customer facilities to perform on-site service, installation, and troubleshooting.
- Communicate technical issues and repair recommendations clearly to customers.
- Provide equipment operation and maintenance training as needed.
- Respond to customer service requests professionally and promptly.
- Maintain accurate service reports, parts usage records, and equipment documentation.
- Collaborate with engineering, sales, and technical support teams to resolve complex problems.
Required Qualifications
- Technical training, an associate degree, or equivalent hands-on experience in electronics, electrical technology, industrial maintenance, mechatronics, or a related field.
- Working knowledge of low-voltage electrical systems and electronic troubleshooting.
- Experience diagnosing electronic components, circuit boards, wiring issues, and electrical faults.
- Ability to use multimeters and other electrical testing and diagnostic tools.
- Ability to read electrical schematics, wiring diagrams, and technical documentation.
- Strong mechanical aptitude and the ability to work with automated equipment.
- Effective communication and customer service skills.
- Valid driver's license and ability to travel to customer sites as required.
- Ability to work independently, manage service priorities, and document work accurately.
Preferred Qualifications
- Experience servicing packaging machinery, labeling equipment, printing equipment, or industrial automation systems.
- Familiarity with PLCs, HMIs, photoelectric sensors, proximity sensors, servo motors, and stepper motors.
- Experience diagnosing and replacing printed circuit boards, electronic control modules, and power supplies.
- Basic understanding of serial communications, Ethernet connectivity, and industrial communication interfaces.
- Experience with equipment installation, commissioning, calibration, and preventive maintenance.
- Previous field service experience supporting manufacturing or industrial customers.
Core Competencies
- Technical problem-solving: Identifies root causes and develops effective solutions.
- Electronics expertise: Understands how electrical and electronic components interact within automated machinery.
- Customer focus: Represents the organization professionally at customer facilities.
- Independence: Works effectively with limited supervision and knows when to escalate complex issues.
- Adaptability: Comfortable troubleshooting different equipment configurations and production environments.
- Attention to detail: Follows procedures, verifies repairs, and maintains accurate service documentation.
Working Conditions and Physical Requirements
- Work in manufacturing plants, production facilities, and customer service environments.
- Travel to customer locations, potentially including overnight and out-of-state travel.
- Stand, walk, bend, and work around industrial equipment for extended periods.
- Occasionally lift and move equipment components and service tools within established safety limits.
- Follow electrical safety procedures, lockout/tagout requirements, and applicable customer-site safety policies.
Compensation and Benefits
Compensation will be based on technical experience, electronics troubleshooting ability, field service background, and travel requirements.
Benefits may include health insurance, paid time off, retirement benefits, mileage or travel reimbursement, and technical training, depending on the employer's offerings.
Ideal Candidate Profile
The ideal candidate is a hands-on technician who can diagnose electronic failures, troubleshoot low-voltage control systems, and confidently service equipment at customer locations. A four-year engineering degree is not required if the candidate has the right technical training and practical experience.
Relevant candidate backgrounds include:
- Electronics Repair Technician
- Field Service Technician
- Industrial Maintenance Technician
- Electronic Equipment Technician
- Mechatronics Technician
- CNC or Automation Service Technician
- Copier, Printer, or Commercial Printing Equipment Technician
- Medical Equipment Service Technician
- Packaging Machinery Technician
email - scott.slater@gogpac.com
Call - 515-461-1578
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
