The Territory Technical Representative (TTR) provides in-field technical support to dealer service personnel and directly assists in the on-going development of dealer’s ability to service and support client's products. The position utilizes a strong mechanical aptitude plus client machine functional and operational knowledge, the TTR properly determines client participation in machine issue events as well as the support and management of technical issue resolution by the Technical Group. The position promotes the development of the client brands with dealers, customers, and other client employees. Here are other job responsibilities:
- Provides technical and service support for client products at the dealer location or customer site within the assigned territory
- Regularly prepares and presents detailed technical reports of product performance and reliability issues to the Regional Technical Manager (RTM) and Technical Support Center (TSC)
- Investigates dealer service concerns and effectively identifies resolutions within the assigned territory
- Trains and provides support to dealer personnel on E-Service functions and other software tools
- Reviews, processes, and audits warranty claims for the dealers on regular basis and in a timely manner; conduct visual inspections of warranty returned parts at dealer locations and determine client disposition on warranty parts returns; resolves “out of warranty” issues with goodwill authorizations as directed by RTM. Processes claims up to a maximum cost amount set by Director – Service
- Assists with completion of Product Improvement Programs and Campaigns as requested within the assigned territory
- Assists in training for dealer service technicians, both at dealer locations and at company training locations
- Schedules dealer and customer visits as needed and directed by the technical needs of the Region Technical Manager
- Reports customer and dealer visits and territory activity on a regularly scheduled basis
- Promotes and cultivates the service and business through all channels
- Reports results and variances periodically and propose necessary actions and work closely with the Region Technical Manager
- Adheres to established company values, practices, policies and procedures at all times. Follows and supports compliance with all applicable safety rules, laws, regulations and standards
- Demonstrates regular and punctual attendance at the assigned work location
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
