Job Description

Position: Director of Title Operations

Minimum of 10–15 years of experience in title services, escrow operations, or real estate closing, including progressive leadership experience overseeing multiple locations or teams. Experience with title underwriting guidelines, escrow management, and regulatory compliance required.

Experience with Qualia, SoftPro, RamQuest, or similar title platforms preferred.

Must maintain State of Ohio & Indiana Title License and Notary Public designation, or the ability to obtain.

Experience working within a financial institution or affiliated title company environment preferred.

PREFERRED SKILLS

• Strategic leadership and business development

• Title operations and escrow management expertise

• Regulatory and compliance oversight

• Financial management and profitability analysis

• Team leadership and talent development

• Relationship management with lenders, real estate professionals, developers, and customers

• Process improvement and operational efficiency

• Risk management and quality control

• Client-focused approach, attention to detail, and a positive attitude are essential

• Ability to read and interpret real estate documents, legal proceedings, maps, surveys, invoices, and tax proration documents required

ROLE AND RESPONSIBILITIES

Business Line Leadership

• Provide strategic leadership for all title operations across the organization.
• Develop and implement growth strategies to expand the title services market presence.
• Establish operational goals, performance metrics, and profitability targets for the title division.
• Partner with executive leadership to align title operations with overall strategic initiatives.

Operational Oversight

• Oversee day-to-day operations of all title offices to ensure efficient and compliant processing of real estate transactions.
• Ensure the accuracy and quality of title commitments, policies, and closing documentation.
• Establish operational workflows and internal controls to improve efficiency and reduce risk.
• Monitor title production, closing volumes, and service standards to ensure consistent client experience.

Compliance and Risk Management

• Ensure compliance with federal, state, and industry regulations governing title and escrow operations.
• Maintain adherence to underwriting guidelines and company policies.
• Collaborate with internal audit, compliance, and risk management teams to address regulatory requirements.
• Identify and mitigate operational, legal, and financial risks within the title process. Business Development and Relationship Management
• Develop and maintain strong relationships with lenders, real estate professionals, builders, and developers.
• Identify opportunities to expand referral networks and increase title transaction volume.

Leadership and Talent Development

• Recruit, train, and mentor title managers and staff to ensure high levels of performance and engagement.
• Establish performance expectations and conduct performance evaluations for title staff.
• Promote a culture of accountability, collaboration, and exceptional customer service.
  

  Financial Management

• Manage the title division’s financial performance, including revenue generation, expense management, and profitability.
• Prepare and monitor departmental budgets, performance reports, and strategic planning.
• Identify opportunities to improve operational efficiency and cost management.

Additional Responsibilities

• Collaborate with title team to resolve title issues such as legal descriptions, easements, lot splits, vesting, all tax liens, abstracts of judgments, bankruptcies, boundary disputes, encroachments, list pendants, etc. Exercises appropriate judgment to identify potential legal and operating risks.

• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the workplace.

• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company’s compliance with all regulatory requirements.

• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate company personnel.

• Responds to inquiries relating to his/her area, or to requests from customers, other Company personnel, etc., within given time frames and within established policy.

Please feel free to forward your resume directly to jennifer.thompson@gogpac.com or you can reach me by phone 605-610-3041. I look forward to discussing your career aspirations.

Jennifer Thompson 

Senior Director

gpac - Insurance Division

605-610-3041

jennifer.thompson@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.