Job Description

Chief Operating Officer (COO) – Community Bank

A well-capitalized, growth-oriented community bank is seeking a Chief Operating Officer (COO) to serve as a key member of the executive leadership team. This individual will drive operational excellence, enhance digital capabilities, and ensure the bank remains secure, scalable, and client-focused in an evolving financial services landscape.

This is a high-impact role for a strategic and hands-on leader with deep experience in bank operations, treasury management, digital banking, and cybersecurity oversight.

Key Responsibilities

• Provide executive leadership over all bank operations including deposit operations, loan operations, treasury management, and back-office functions

• Lead and optimize Treasury Management / Cash Management services to drive fee income growth and enhance commercial client relationships

• Oversee digital banking strategy, including online/mobile platforms, payments, and fintech integrations to improve customer experience and operational efficiency

• Partner with IT leadership to ensure strong cybersecurity posture, data protection, and regulatory compliance (FFIEC, GLBA, etc.)

• Drive operational scalability, process improvement, and automation across the organization

• Collaborate with executive team on strategic planning, growth initiatives, and product development

• Ensure effective vendor management across core systems, digital platforms, and third-party service providers

• Establish and monitor KPIs related to efficiency ratio, service delivery, and operational risk

• Maintain strong internal controls and ensure compliance with all regulatory requirements

• Build, mentor, and lead high-performing operations, treasury, and digital banking teams

Qualifications

• 10+ years of progressive leadership experience in community banking operations

• Proven experience as a COO, EVP Operations, or similar senior leadership role within a bank

• Deep expertise in Treasury Management / Cash Management products and services

• Strong understanding of digital banking platforms, payments, and fintech partnerships

• Working knowledge of cybersecurity frameworks, risk management, and regulatory expectations

• Demonstrated ability to lead operational transformation and improve efficiency

• Strong leadership, communication, and cross-functional collaboration skills

• Bachelor’s degree required; MBA or advanced degree preferred

What This Role Offers

• Opportunity to be a key strategic leader within a growing community bank

• Direct impact on digital transformation and operational modernization

• Strong executive team collaboration and visibility with the Board

   

Please send your resume to Brayden Texer at brayden.texer@gogpac.com or call 616.465.2358

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.