Job Description

Personal Lines Supervisor 

Hybrid - Norfolk County | $75,000 - $85,000

We believe outstanding service begins with empowered, high-performing teams. This role offers the chance to lead a dynamic personal insurance group while helping shape how clients are supported and how employees develop. You’ll partner with a collaborative leadership team and have the freedom to guide your group, influence processes, and strengthen team culture within a people-focused, growing organization. 

Key Responsibilities 

Team Leadership & Development 

• Manage and coach a small team of client-facing professionals, fostering accountability and a service-driven mindset 
• Set clear performance expectations and provide regular feedback to support growth and results 
• Contribute to hiring, onboarding, and long-term team building 

Training & Growth 

• Support learning initiatives to strengthen product knowledge, client communication, and cross-selling abilities 
• Identify emerging talent and assist with career pathing and succession planning 
• Help create onboarding experiences that ensure new hires succeed quickly 

Client Experience & Operations 

• Lead by example in delivering proactive, high-quality service 
• Recommend process improvements to enhance efficiency and consistency 
• Assist with complex client situations to ensure a positive experience 

Qualifications 

• Experience managing Personal Lines Accounts 
• Active MA P&C license 
• Demonstrated leadership experience with a focus on coaching and team development 
• Organized, adaptable, and comfortable in a fast-paced environment 
• Familiarity with Epic  

What’s Offered 

• Hybrid work flexibility 
• Competitive pay based on experience 
• Comprehensive Medical, dental, vision, and retirement benefits 
• Generous PTO  
• Ongoing training and development opportunities 
• A supportive environment that values growth and leadership input 

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.