Job Description

Service Dispatcher – Construction / Mechanical Contracting Position Overview We are partnering with a highly respected, established company seeking an experienced Service Dispatcher to join its growing team. This is an excellent opportunity for an organized, detail-oriented professional with experience coordinating service technicians, managing schedules, and providing exceptional customer service. Experience in the construction industry is preferred, with mechanical contracting, HVAC, or plumbing service experience considered a strong plus. The company offers a fantastic work environment, highly competitive compensation, excellent benefits, and long-term career growth opportunities. Key Responsibilities - Coordinate and schedule service technicians for daily service calls, maintenance, and repair requests. - Dispatch field technicians based on availability, location, skill level, and job priority. - Manage incoming service requests and communicate effectively with customers. - Monitor technician schedules and adjust assignments to accommodate emergencies and changing priorities. - Maintain accurate service records, work orders, and dispatch documentation. - Communicate job details, customer requirements, and scheduling updates to field personnel. - Coordinate with service managers, project managers, and field supervisors to ensure efficient operations. - Track service calls from initial request through completion. - Assist with scheduling preventive maintenance and recurring service agreements. - Ensure technicians have the necessary information, materials, and equipment for assigned jobs. - Provide timely updates to customers regarding technician arrival times and service status. - Assist with work order processing, invoicing documentation, and administrative tasks. - Identify scheduling conflicts and proactively resolve issues. - Maintain a high level of customer satisfaction through professional communication and follow-through. Qualifications - 2+ years of dispatching, scheduling, or service coordination experience preferred. - Previous experience in the construction industry highly desirable. - Mechanical contracting, HVAC, plumbing, or commercial service dispatching experience is a strong plus. - Experience coordinating multiple field technicians and managing changing schedules. - Strong organizational and multitasking abilities. - Excellent customer service and communication skills. - Ability to prioritize emergency service requests and manage time-sensitive situations. - Experience with service management, dispatching, or scheduling software. - Familiarity with Microsoft Office, including Outlook and Excel. - Experience with ServiceTitan, FieldEdge, Viewpoint, or similar platforms is beneficial. - Understanding of service work orders, technician assignments, and field operations. - Dependable, team-oriented, and capable of working independently. Compensation & Benefits - Highly competitive salary based on experience. - Comprehensive medical, dental, and vision benefits. - 401(k) retirement plan. - Generous paid time off and paid holidays. - Professional development and training opportunities. - Long-term career advancement potential. - Supportive leadership and collaborative team environment. - Base + generous bonus structure. Why Join This Company? Join a well-established organization that values its employees and recognizes the importance of a strong service operations team. This company provides a supportive work environment where experienced dispatchers can make a meaningful impact on daily operations, customer satisfaction, and overall business success. Ideal Candidate The ideal candidate is a highly organized, proactive Service Dispatcher with experience in construction-related service operations. Mechanical contracting, commercial HVAC, or plumbing service experience would be an excellent bonus but is not required. We are seeking someone who thrives in a fast-paced environment, communicates effectively, and takes pride in keeping service operations running smoothly. You can send resumes confidentially to Jennifer.Waggoner@gogpac.com or call directly 605.370.5534

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.