Strategic Relationship Manager – Agricultural Finance
The Strategic Relationship Manager manages high-value agricultural customer relationships, focusing on retention, portfolio performance, annual renewals, and exceptional service. This role serves as the primary contact for key accounts and collaborates with internal teams to develop long-term customer strategies. The position comes with a Company Truck and Gas Card.
Approximately 90% of sales efforts focus on originating agricultural operating lines of credit. Remaining efforts support real estate and equipment financing opportunities through funding partners.
Job Duties and Responsibilities
- Manage a portfolio of approximately 20–30 strategic customer relationships.
- Serve as the primary relationship manager for assigned accounts, developing a thorough understanding of each customer’s operations, financial performance, and long-term goals.
- Build trusted relationships through regular communication, proactive engagement, and responsive service.
- Drive customer retention and identify opportunities to expand existing relationships.
- Lead annual renewals, including pricing discussions, term negotiations, documentation coordination, and customer communications.
- Collaborate with Credit, Operations, Legal, and other departments to deliver a seamless customer experience.
- Coordinate timely collection of financial statements, required reports, and supporting documentation.
- Monitor portfolio performance, credit utilization, and potential risk indicators; escalate concerns as appropriate.
- Resolve customer issues and serve as the day-to-day contact for assigned accounts.
- Support customer adoption of online portals and related technology.
- Maintain accurate customer records, activity updates, forecasts, and opportunity tracking within the CRM system.
- Provide leadership with portfolio insights, retention metrics, forecasts, and strategic account updates.
- Participate in regional meetings and collaborate on process improvements.
- Complete additional duties and special projects as assigned.
Experience and Qualifications
- Bachelor’s degree in Business, Finance, Agriculture, or a related field preferred.
- At least 7 years of experience in relationship management, commercial lending, agricultural finance, banking, account management, or a related customer-facing role.
- Experience managing high-value customer relationships preferred.
- Strong understanding of financial statements, commercial lending, and relationship management.
- Excellent communication, negotiation, and interpersonal skills.
- Demonstrated ability to build long-term relationships with business owners and executive-level customers.
- Strong organizational skills and the ability to manage multiple accounts and competing priorities.
- Proficiency with CRM systems, word processing, spreadsheets, and presentation software.
- Ability to evaluate customer information, identify business opportunities, and recognize potential risks.
- Strong problem-solving skills and sound business judgment.
- Ability to work independently and collaborate across departments.
- Willingness to travel as needed to support customer relationships.
Work Environment
Office or home-office setting with regular computer and phone use. Must be able to perform essential job duties with or without reasonable accommodation.
Compensation and Benefits
- Competitive compensation and benefits package.
- 401(k) with Roth, employer match, and vesting.
- Paid time off.
Please apply directly or send your resume to: Wendy.hicks@gogpac.com or call for more details: 605-403-5157
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
