Inside Sales Representative
Building Materials Company
Position Summary
We are seeking a motivated and customer-focused Inside Sales Representative to support sales growth and deliver exceptional service to contractors, builders, dealers, and commercial customers. This role is responsible for managing inbound and outbound sales activities, preparing quotes, processing orders, maintaining customer relationships, and coordinating with internal departments to ensure timely and accurate delivery of building materials products.
The ideal candidate is organized, responsive, detail-oriented, and comfortable working in a fast-paced wholesale distribution environment.
Key Responsibilities
Develop and maintain strong relationships with existing and prospective customers
Respond to customer inquiries regarding products, pricing, availability, and order status
Prepare accurate quotes, bids, and sales orders in a timely manner
Process orders and coordinate with purchasing, warehouse, and logistics teams to ensure accurate fulfillment
Identify opportunities to upsell and cross-sell products and services
Conduct outbound calls to generate new business and maintain customer engagement
Maintain accurate customer records and sales activity within CRM and ERP systems
Resolve customer concerns and issues professionally and efficiently
Collaborate with outside sales representatives and management to achieve sales goals
Stay informed on product knowledge, industry trends, and competitor offerings
Support inventory awareness and communicate potential stock issues to customers
Meet or exceed established sales and customer service performance metrics
Qualifications
High school diploma or equivalent required; associate or bachelor’s degree preferred
2+ years of inside sales, customer service, or wholesale distribution experience preferred
Experience in building materials, construction products, industrial supply, or related industries is a plus
Strong communication, negotiation, and relationship-building skills
Ability to multitask and manage priorities in a fast-paced environment
Proficiency with Microsoft Office and CRM/ERP systems
Strong attention to detail and organizational skills
Basic math and estimating skills preferred
Self-motivated with a team-oriented mindset
Preferred Skills
Knowledge of building materials and construction terminology
Experience reading basic construction plans or specifications
Familiarity with order entry, inventory systems, and pricing structures
Ability to identify customer needs and recommend appropriate product solutions
Work Environment
Office-based role within a warehouse or distribution environment
Frequent communication with customers, vendors, warehouse personnel, and sales staff
Standard business hours with occasional overtime depending on business needs
Compensation & Benefits
Competitive base salary plus potential commission or bonus opportunities
Health, dental, and vision insurance
Paid time off and holidays
Retirement savings plan
Training and career development opportunities
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
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