Job Description
Job Title: Sales Manager / Assistant General Manager Department: Hotel Operations Reports To: General Manager
Position Summary
This position provides leadership in sales, guest relations, operational excellence, and financial performance to ensure exceptional guest experiences and achievement of organizational goals.
The Sales Manager/Assistant General Manager serves as a key member of the leadership team by developing new business opportunities, maintaining client relationships, supporting departmental operations, and ensuring compliance with company standards and policies.
Essential Duties and Responsibilities
Sales & Business Development
- Develop and execute strategic sales plans to achieve revenue and occupancy goals.
- Identify, pursue, and secure new business opportunities through prospecting, networking, and outside sales calls.
- Build and maintain relationships with corporate clients, travel agencies, event planners, tourism organizations, and other business partners.
- Prepare sales proposals, contracts, and presentations for prospective clients.
- Monitor market trends, competitor activity, and customer needs to identify opportunities for business growth.
- Analyze sales reports and performance metrics to develop strategies that improve revenue and profitability.
- Represent the lodge at community events, trade shows, networking opportunities, and industry functions as appropriate.
- Collaborate with marketing initiatives to promote the lodge and increase brand awareness.
- Assist the General Manager in overseeing the daily operations of the lodge, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
- Promote a culture of exceptional guest service and operational excellence.
- Support department managers by providing leadership, coaching, and guidance to achieve departmental goals.
- Assist with hiring, onboarding, training, scheduling, and performance management of employees as assigned.
- Ensure compliance with company policies, brand standards, safety procedures, and applicable federal, state, and local regulations.
- Monitor service standards and implement continuous improvement initiatives to enhance the guest experience.
- Respond to guest concerns, complaints, and service recovery situations in a timely and professional manner.
- Serve as Manager on Duty when assigned and make operational decisions in the absence of the General Manager.
Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of five (5) years of progressively responsible experience in hospitality sales, hotel management, or a related leadership role.
- Strong understanding of hotel operations, guest service standards, revenue management, and hospitality industry best practices.
- Excellent leadership, coaching, organizational, and decision-making skills.
- Strong verbal and written communication skills with the ability to build positive relationships with guests, clients, and team members.
- Proficiency in Microsoft Office Suite and hotel property management and sales software.
- Professional certifications in hospitality or sales management are preferred but not required.
Working Conditions
- Ability to stand and walk for extended periods.
- Occasional bending, reaching, lifting, and carrying up to 30 pounds.
- Ability to work evenings, weekends, holidays, and varied schedules based on business needs.
- Frequent use of computers, telephones, and standard office equipment.
- Occasional travel for sales calls, networking events, trade shows, or community functions.
Additional Responsibilities
- Maintain regular and reliable attendance.
- Uphold the organization's mission, values, and commitment to exceptional guest service.
- Perform other duties and special projects as assigned by the General Manager.
To apply for this position please send resumes to: mitch.johnson@gogpac.com
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
