Job Description

Commercial Lines Customer Service Account Manager

In-Office, Hybrid & Remote Opportunities – Various Locations Throughout Wisconsin

My clients are seeking highly organized, process-driven Commercial Lines Account Managers to support and manage mid-market books of business across Wisconsin. These opportunities are ideal for experienced insurance professionals who value accuracy, consistency, and strong internal workflows.

Key Responsibilities

• Manage the day-to-day servicing of commercial lines accounts with a strong focus on accuracy and documentation
• Prepare renewal timelines, exposure summaries, and organized submission packets
• Process endorsements, audits, cancellations, and policy changes in a timely and accurate manner
• Issue and track Certificates of Insurance while ensuring compliance with contractual requirements
• Review policies and endorsements for accuracy prior to delivery
• Maintain organized electronic files within the agency management system
• Monitor renewal schedules and proactively follow up to ensure deadlines are met
• Coordinate communication between clients, carriers, and internal team members to keep workflows moving efficiently

Qualifications

• 5+ years of Commercial Lines insurance experience
• Active Wisconsin Property & Casualty license
• Strong knowledge of General Liability, Property, Commercial Auto, Umbrella, and Workers' Compensation
• Proven ability to independently manage commercial accounts from renewal through servicing
• Experience with Applied Epic, AMS360, HawkSoft, or similar agency management systems
• Excellent attention to detail, organization, communication, and time management skills

My clients offer competitive compensation, excellent benefits, flexible work arrangements (depending on the agency), collaborative team environments, and outstanding opportunities for long-term career growth.

To Apply:
Please send your resume to Angie.Overby@gogpac.com or call/text Angie Overby at (531) 272-8936 for a confidential conversation.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.