Job Title: Powersports Service Advisor Industry: Powersports / Motorcycle / ATV
Overview: Our client is seeking a customer-focused and detail-oriented Powersports Service Advisor to join their dynamic team. This individual will serve as the primary liaison between customers and the service department, ensuring a smooth and transparent repair process from start to finish. If you have a passion for powersports, strong communication skills, and thrive in a fast-paced environment, this is your opportunity to grow with a top-tier dealership.
Key Responsibilities:
Greet customers promptly and professionally while assessing their service needs
Recommend appropriate services and maintenance packages, clearly explaining the value and necessity of each
Communicate effectively with customers regarding repair status, timelines, and any changes to service estimates
Collaborate with technicians to prioritize repair orders and ensure timely completion of work
Utilize CRM software to maintain accurate records of service history, customer notes, and vehicle information
Assist in the coordination of vehicle drop-off and pick-up logistics for streamlined workflow
Resolve billing discrepancies or disputes by working with accounting and providing proper documentation
Conduct post-service follow-up calls to ensure customer satisfaction and handle any remaining concerns
Perform visual quality control checks to ensure all work is completed to standard prior to customer delivery
Upsell additional services, accessories, and maintenance packages where appropriate through product knowledge and consultative selling
Qualifications:
Previous experience in a service advisor or customer service role, preferably within a powersports, automotive, or marine dealership
Strong verbal and written communication skills
Ability to multitask and manage a high volume of customer interactions
Proficiency with CRM or dealership management systems
Mechanical aptitude or familiarity with motorcycles, ATVs, UTVs, or similar vehicles is a plus
High school diploma or equivalent required; technical or vocational training is a bonus
Why Join Our Client?
Competitive compensation and performance incentives
Opportunity to work with leading brands in the powersports industry
Supportive team culture with opportunities for advancement
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
