Customer Experience Manager Retail
Community Banking | Multi-Branch Support | Customer Experience & Operations
Our client, a respected community-focused bank, seeks a Customer Experience Manager to elevate customer experience, strengthen branch teams, and ensure consistent operations. This role partners with Branch Presidents to coach and support branch staff—without direct reports—focusing on service excellence, operational discipline, and client development.
Operational Leadership & Branch Support
Visit branches to coach teams and reinforce standards
Standardize systems, processes, and customer handling
Collaborate with IT, Compliance, Marketing, and Operations
Risk & Compliance
Maintain SOPs and ensure regulatory alignment (Reg CC, Reg E, BSA/AML)
Support audits and strengthen internal controls
Client Experience & Team Coaching
Champion consistent service standards and relationship-building behaviors
Guide staff in needs-based client support and complex issue resolution
Equip leaders with coaching tools and frameworks
Client Growth Enablement
Translate strategic goals into branch-level initiatives
Support campaigns and programs that drive client development, relationship expansion, and value creation
High-quality, consistent customer experience
Improved operational and audit performance
Engaged, capable branch teams
Strong partnerships with Market Presidents
Multi-branch retail banking or customer experience leadership
Skilled coach and collaborator without direct authority
Strong understanding of operations, compliance, and service excellence
Passion for people, process, and community banking
Only qualified applicants will be considered and contacted.
Your confidentiality is assured either way.
For additional information regarding this position or other banking or accounting, please reach out to a top banking recruiter--
Vanessa Wergin
confidential direct line 605-809-8558 <><
vanessa.wergin@gogpac.com
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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
