Director of Field Service in Arlington

Job Description

Director of Field Services

Ensuring excellence in customer satisfaction, service efficiency, and technical performance. This senior leadership role will oversee a team of field service engineers, driving continuous improvement and aligning services with company goals in clinical, CRO, and pharmaceutical laboratories.

Key Responsibilities:

• Lead, mentor, and develop a high-performing team of field service engineers.
• Oversee installation, maintenance, and repair of LCMS and IA instruments to ensure reliability and compliance.
• Build and maintain strong client relationships, addressing service needs and driving retention.
• Collaborate with Business Development to provide technical expertise for new client engagements.
• Manage training programs to ensure technical proficiency among service personnel.
• Track service performance metrics and drive initiatives to enhance efficiency and minimize downtime.
• Oversee budget, resource allocation, and department P&L to optimize operations.
• Ensure regulatory compliance and adherence to industry best practices.
• Stay current on industry trends, emerging technologies, and competitive advancements.
• Travel as needed to support service operations and customer requirements.

Qualifications:

• Bachelor’s degree in Business, Chemistry, Medical Laboratory Sciences, Engineering, or a related field.
• Minimum 10 years of experience in laboratory instrumentation maintenance, including LCMS and chemistry analyzers.
• At least 3 years of supervisory or leadership experience.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication, organizational, and time management abilities.
• Ability to work in a dynamic, fast-paced environment with a commitment to service excellence.

Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. Must be eligible to work the U.S. without restrictions. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to dan.poel@gogpac.com

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All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.