Account Manager Position Summary
Lead the management and development of multiple customers; oversee the organization, scheduling, budgeting, and implementation of signa’ manufacturing and installation projects with a team of Project Managers and Project Coordinators.
Account Manager Job Duties
- Team Leadership & Development Manage a team of 3–5 project managers responsible for multiple customer accounts.
- Interview, select, and onboard new team members to build a high-performing team.
- Conduct periodic skill gap analyses and recommend training to strengthen capabilities.
- Perform mid-year and annual performance reviews, providing feedback and development plans.
Project & Account Oversight
- Oversee the assigned team of project managers executing customer projects from start to finish.
- Assists the Project Manager in troubleshooting and problem solving complicated site specific issues.
- Review customer quotes, purchase orders, change orders, and final billing to ensure accuracy and compliance with margin targets.
- Monitor financial and project progress reports to confirm projects stay within expected timelines and budgets.
- Oversee large PO approvals and address internal QC issues to maintain quality standards.
- Conduct weekly and monthly project debriefs with project managers and director to identify lessons learned and drive continuous improvement.
- Periodically, manage complex projects or projects of new customers to ensure successful onboarding of new customers and serve as an example for projects managers.
Performance Monitoring & Reporting
- Track and analyze internal KPIs, including On-Time Delivery, profit targets, and data integrity.
- Prepare and submit account budgets, progress updates, and cost-tracking reports for customers.
- Update customers’ sales forecasts based on developments during the year.
- Schedule and lead weekly customer project review meetings with team members.
- Set and manage weekly billing/project meetings to keep projects aligned with monthly forecasts.
Customer Relationship Management
- Serve as the primary liaison for assigned customers, maintaining strong relationships and ensuring satisfaction.
- Communicate regularly with customers via email, phone, and scheduled calls.
- Work with customers to secure additional opportunities, expand regional presence, and grow market share.
- Conduct quarterly Program Notes reviews to ensure accuracy of customer data.
Skill and Experience and Education Requirements
- Bachelor's degree in business, marketing, or a related field is preferred, or equivalent experience.
- 5+ years of experience in account management and sales, preferably in the telecommunications industry.
- Thorough understanding of ERP system
- Thorough understanding of the sales cycle: approach, qualification and sale finalization. – Do we need this?
- Proven experience in customer relationship management
- Excellent leadership and communication skills, strong presentation skills
- Strong knowledge of the sales cycle, including approach, qualification, agreement on need, selling our company, filling customer needs, getting commitment, and cementing the sale.
- Proven experience in projects’ management of complex projects and multiple projects concurrently.
- This position requires approximately 15% domestic travel with some overnight stays.
Benefits Offered Full-Time Employees:
- No-cost employee benefits for you and low cost for your eligible dependents for competitive medical, dental, vision and prescription benefits.
- 401K - retirement savings plan with several investment options.
- Generous Paid Time Off program that includes company holidays vacation time.
- Group Rate Life and Disability Insurance.
Send your resume to lisa.fox@gogpac.com or call/text (737)825-2609.
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
